I booked a tour of Azerbaijan. The sales person asked me to deposit 15000/ as advance. As soon as I deposited the money I was informed that the tour is not possible and I should go for refund . I am still waiting for refund
Team, Thanks for shortlisting me for the opening in your organisation as a Travel Consultant, but experience on call from Hr deptt. of Ms. Amita was really pathetic that whenever i had asked her anything related to opening she never responded after reading it . This time again in January when i wanted to confirm that if the opening is for Ticketing section, i never got any reply or if she replied it was not clear from her end .. in the last she said that i do not need to come..thanks because i messaged her that why she was not replying. Such a disgusting experience.
My friend recommended Dook to me for Tashkent. It was an awesome experience traveling with them. Very well managed and quick services at every point. They did everything to make our trip memorable. Thank you Dook Travels for organizing our holiday so well.
I wish to mention that we are delighted with the travel arrangements made by Dook Travels for our trip to Jordan from 2nd Oct to 10th Oct 2022. We had a wonderful trip and every arrangement was perfect, flawless, and delightful. We were 5 members starting from minor to senior citizen and everyone enjoyed the trip. I am very very thankful to Ms. Rajini who made this a memorable experience. A couple of years back before pandemic I had tried to reach Dook for some travel but we had not received a proper response but this time we were lucky that we got connected to Ms. Rajini. Our future travels will be through Ms. Rajini, Dook Travels and I will strongly recommend your firm to my contacts. I am writing this mail in detail as I am an employer in an Architect firm and know the employee personalities being in management. My son wanted to travel in A380 and cost was going up so she worked out a travel plan by which we could experience the A380 by Emirates onward journey and return journey by Etihad. This means she knows how to do workarounds giving appropriate solutions. She is certainly an asset to DOOK Travels and I strongly recommend her to be further recognized in your organization. We have travelled in the past with MMT, Thomas Cook etc., but this was the most delightful one
We took a Georgia package from Dook. By far the best package tour we have been in. We had a 7yr old with us who felt very comfortable throughout the trip. Mr Mohnish from Dook helped us completely with all our requirements. The tour guide was perfect for trip. Would definitely recommend this to anyone who travel with their kids. Looking forward to more trips through Dook.
By far this is the best tour package I have gone. We had a package we went through Dook to Georgia, Tbilisi....I was very concerned on the food arrangements as we were traveling for the first time abroad with my 7year old. My experience was so smooth and relaxed....we thoroughly enjoyed our tour with no complaints whatsoever....all my requirements were carefully taken into account by Mr. Mohnish....we had a private tour with an English speaking guide...the guide was the best anyone can ask for in terms of patience....very well organized and executed tour....I would definitely recommend this tour for a family with small kids....looking forward to more touring with Dook...
Great bunch of people in India and abroad who go out of their way to help us in getting the best customer service possible.
we a group of 7 peoples went to singapore from 16th sep to 21 sept coordinated by seema kashyap. everything starting from tickets to visa was very meticulasly planned and excuted by seema for which she deserves all appriciation from all of us . hotel and transport arrangement at singapur was also very good. we thank dook travels for making it a memorable trip and highly recommend to all planning their tri in near future. once again thanks seema.
I would like to thank Dook Travels and special thanks to Mr.Rimbaev O K aka ATA our guide who has through knowledge about city and the places we visited . We enjoyed the trip very much. Almaty is a great tourist place and I would recommend everyone to come here. Big Almaty Lake and Shymbulak ski resort was a great experience. Other than sightseeing, I must say I enjoyed the comfortable stay, food and shopping in Almaty. All thanks to Dook.
Russia tour in March was good arrangement by dook travels to us guide Maria in st petersburg was very coprative thanks dook
Thank you very much for EXCELLENT, EXCITING, ENTHRALLING tour arranged by Dook Travels starting from 30th Jan to 3rd Feb 2020. I wanna specify one important point here is Miss GUL, guide who accompanied us from start to end, is very well behaved, calm, cool & knowledgeable GUIDE ever seen. This is my 21st country, & I proudly say she is the best guide. She explained history to present conditions of ALMATY and helped us to do shopping. I recommend this lady to accompany as a GUIDE to all my next "friends group" travelling to Almaty. God bless her.
Thanks for an amazing trip...It was a well organised trip and good value for money. I was initially sceptical when I didn’t receive timely replies regarding booking and visa. Even the flight tickets were shared on the day of departure. However I realized that all the work was done by your team without me having to face any hassles. The local guide and driver Mr. Islam was very hospitable and friendly. The accommodation and food was good. I would specifically like to thank you for providing a private transfer. Thanks to you to Kamna for being of such help. Even after we reached you contacted us to make sure everything was ok. Me n my husband had a great time n we took forward to travel to more destinations with Dook.
Thanks for quick & positive response towards the booking. Guest enjoyed a lot over there without any problems. Driver was also good and polite. Overall arrangements were totally outstanding. Really appreciate Sanchita and Hitesh support towards this booking, which was very critical as I confirmed this booking with you just before 3 days of the Tour start date, but still trip completed smoothly.
Hello Ranjeeta, Just writing to you to APPRECIATE the kind of proactive approach and effective communication demonstrated by you throughout the VISA and Travel process. As a customer, it was really an AWESOME EXPERIENCE. Looking forward to similar support once in Belarus (In case of any problem). In future also, would love to take the services of your company through you.
We travelled to Azerbaijan and Georgia with DOOK and it was a wonderful and outstanding experience and we enjoyed very much in this tour. Your staff member, Tehreem, she supported us from beginning till the tour ends. Thanks to Dook Travels. We look forward to deal with you.
I would like to inform that the trip to Tashkent was a memorable experience. Everything was arranged perfectly by you and your team. Our Tashkent guide Jasur was with us throughout the trip and did not give a single chance to complain. I am also ok for you not providing the Taxi refund as the rest of the arrangements from day 1 were up to the mark. Appreciate the efforts of you and your team. Will definitely recommend this to others as well.
At the outset, we would like to thank you for the wonderful trip organised to Baku for our corporate clients in the month of October for 02 nights. Clients were extremely happy with the services. Especially the Gala Dinner which was the main highlight of the trip was wonderfully organised exceeding our expectations. Being the first time that we were organising Baku, all our apprehensions were to put rest by you guys with outstanding execution of the services. Communication with Tehreem in India and even Biplav at Baku have been seamless. Special thanks to Tehreem to solve and answer to all our queries and requests without any hesitation. For sales, support, land package, services, the communication we would like to give 100/100 to the Dook Team for the support before, during and even post the trip. Would surely like to work with Dook and Tehreem again. Looking forward to booking our next corporate soon.
Amazing experience with dook as things were done very quickly and all the arrangements were upto the mark customized as per the requirement , definitely would like to recommend and return back for a new package
Thank you very much to you and your on ground team for the support. Me and my group enjoyed the trip on all aspects. The hotel was very nice and the staff over there was also cooperative. Breakfast options were quite enough for those who eat non veg, however there could have been 2-3 Vegetarian items as well apart from fruits. The hotel GM and reception staff was nice and attentive to all our needs. The places selected for sightseeing were all great and exceeded our expectations. Sharing some group feedbacks which may / may not be different from what feedbacks you get in general. 1) Hyder Aliyev center deserves more time and is worth a visit from inside. 2) Shooting range is very much normal to what we experience in normal fares in India. Can be avoided. 3) Food taste was great at almost all selected restaurants except the rotis which were difficult to tear at all places, feedback shared with hotels as well. 4) Some of our guests had patriotic feelings and thought that we should not have food at Pakistani owned restaurants. :) 5) The guide was very nice but could have been better. (Ex some guests were requesting for bread without eggs which was available at certain places and we were ready to pay extra for it but we couldn't get it till the end. 6) The bus condition and driver were excellent. 7) Timings given to all places were aptly justified as per itinerary. These points are our opinions from what we felt could have been better. In no way this indicates that we did not have fun on our trip. I would again like to thank Aditya and Team (Prayesh in particular for responding at late night timings) for the arrangements done by you. We really enjoyed our trip and hope to do business again very soon.
Had a good trip to Tashkent. I just recapitulate the good points of our trip...1. Our family group of ten was sooper se bhi ooper and everyone gelled, other 16 were without families. So not much interaction... 2. No one fell ill. 3. No day got wasted for any reason... 5.Guides at Tashkent Mr. Zyod and at Samarkand Mr. Sordor were good and cooperative 6. No tip ever asked by them... Wat so ever we gave, it was happily accepted. 7. Our issues were paid heed to and resolved 8. Souvenir also received first time 9.Big grandpa also faced no problem.. Buses were good. 10. Samarkand home food... Fantastic... 11. Small flight 12. Nothing lost anywhere. 13. Good and cheap shopping 14. Good that it was complete package... So least headache. 15. Nasim also kept track of us all. 16. Mr Omar, Dook Tashkent, also remained in touch......17. Hotel Miran good.. Breakfast good.. More tea saches required in room.... Some weak points of trip...1. Daily same type of dance can be avoided…One gets bored with same latka jhatka... Some theater performance may be added in itinerary. .. 2. Food quality can be improved...Same yellow daal daily... Needs improvement there... 3. Better if family groups r separate from 'chada' groups.. So that is our overall experience...I can give 4.5/5.
We had a wonderful trip to Tashkent! Everything was planned and executed perfectly. Hotels were excellent. Special Wow to Miran International. Great hospitality, Clean rooms, Nice Breakfast. Breakfast spread at Miran International was excellent. Thanking is not enough to Mr. Umar (GM - Operations). He used to call us regularly to check whether everything is fine with us. He doesn’t hesitate to pick our calls at late nights or early mornings and helped us in exploring Tashkent better. When we feel discomfort with any arrangements, he reaches us by person in 10 mins and make sure we were taken care. Thanks once again Brother. Special Thanks to Mr. Madhu (India Operations). He coordinated excellently with Mr. Umar and other executives in Tashkent and made sure our itinerary was smooth. He keeps on calling us till we reached our home town back to check everything was fine. If we had a question he was very communicative and reachable at all time. Thanks to Ms. Mamta for handling our itinerary. Nice person to work with. She was very informative in clearing our doubts before our trip takes on. Hope we work together in short time again. We loved the Local guide (Mr. Kamol) assigned to us. He had unique personality and we felt like we were with a friend instead of a guide. He was very down to earth and very knowledgeable. Lunch and Dinner was excellent in most places. Special mention to Oscar, Amar and Asia Restaurant. In Short, The travel team were very organized with just enough detail and guidance that we needed. I want to express my appreciation for your agents. They are such a joy to work with and always so pleasant on the phone. Every time I reach out for help, your team does an excellent job!! All the best Team!!! WITH LOTS OF LOVE....
I would like to thank Dook Travels for arranging such a beautiful trip to Kazakhstan. I enjoyed the trip very much. Almaty is a great tourist place and I would recommend everyone to come here. Big Almaty Lake and Shymbulak ski resort was a great experience. Other than sightseeing, I must say I enjoyed the comfortable stay, food and shopping in Kazakhstan. All thanks to Dook.
We enjoyed a group visit to this amazing country Uzbekistan. People are quite friendly in Tashkent and elsewhere. We had a great time at Independent square, Tashkent Broadway, Amir Temur square, Chimgan mountains and other places on our trip. Everyone in the group enjoyed gala dinner and dining at Indian restaurants. We would love to come back here with Dook.
This was my first trip to Azerbaijan. I chose to come here because I heard good things about the country and I found here that Azerbaijan and it's people are quite lovely. Baku city is a nice one. Flame tower is a unique piece and I enjoyed old city of Baku also as it was quite fascinating to me. Overall the trip was quite good and I would definitely recommend my friends to visit Azerbaijan and that too with Dook because they arranged a great trip.
Absolutely amazing trip experience, well prepared and organized by Dook. We group of 10 spent whole trip visiting beautiful sites in Kiev, perfectly planned and with tasty food included in Indian restaurant. The whole journey was a good experience and the staff helped us immensely making our trip comfortable one. Thanks to the team of Dook.
I must say Russia is quite beautiful. I mean I enjoyed my time in Moscow with Dook International's local guide. He made our trip quite easy. At the end of trip I wish I could have stayed for more here. So I would like to come back to Russia to see other places which we could not see this time. I have bought local souvenirs like Russian doll which is quite beautiful. Thanks to Dook International.
I must say that if you decide to have a break and plan a trip to a new place, it should be Armenia. This is country with many beautiful churches and monasteries. Lake Sevan is quite spectacular, Geghard monastery is superb and Yerevan is a very good place. I was fascinated when we had Indian food here. Armenia is beautiful and Dook arranged everything so well for us. I would like to thank the entire team of Dook.
Thank you Dook Travels for making all arrangements for us to have a wonderful 5 days Armenian trip starting 12th Sep 2019. We have visited more than 50 countries and Armenian experience was one among the best. This is mainly because the guide Mr. Arman made us everything ease and happy. Thanking you once again for making us happy.
I just had to write this feedback to thank you DOOK Travels & DOOK International specially Ms. Anupama all your arrangements with regard to our recent holiday in Georgia and Armenia August 2019. Everything about from Chauffer driven car, the wonderful hotel stay in Georgia and Armenia, the transfers from Georgia to Armenia. George and Davit our guide in Georgia and Armenia. Their knowledge on Art, Culture and History was impressive; it’s been a privilege to have seen so many ancient monuments which was B.C. So often people are ready to complain, but do not readily give credit where it is due. Our whole experience with DOOK International was 5*** experience.
Thank you for the support and services towards our Almaty Group Tour. We really appreciate your prompt revert and positive helpful attitude which made our tour possible since we were struggling to get it done since the last one year. The Almaty destination was enjoyed by all of us. The guide and the driver were also very helpful and cordial. They were always ready to help us with a smile. The choice of hotel was also good. Looking forward to a few more tours with your support. Kindly keep sharing your best B2B rates across different locations so that we can try to promote the same from East India.
Thanks a lot to Dook International for all the arrangements and Ritesh Ji for all the backend job of this tour. Will miss Armenia!
I don’t know how to start...Shwetangi first of all I would congratulate you and would thank you that you never lost faith in me and always never left my side to shift my complete business and faith in your team. Anupama I would like to say you have always been prompt, ready to work any time of the day, came up with great idea and did not just work by the book which was outstanding. Your hard work has paid off and the group said they want to work with this same team again and next year we have to do even better. Hats off to your understanding towards my ideas and pinning them to exact point. Ragsana - what can I say about her; I am still charmed meeting such a wonderful soul. She was outstanding, above any expectations I ever had. She is by far the best guide I have ever met. Full of energy, full of knowledge. It’s a joke in the group that 4 or 5 people did not understand English but her expressions were so expressive that all kept listening to her. Always charmed the group with her smiles and excellent dedication towards her duty. Never complained about anything and always pushed the group smiling to complete all tours. Always kept the track if someone is left behind and did not take any issues in repeating. Akbar - rockstar, chief, perfect host in all levels. He looks like a small packet with big blast, outstanding personality. Emin - just one thing, hardworking like an animal, wonderful human by heart. Never say no to anyone, available 24 x 7. Always smiling and never complaining. Overall experience of group - this is 4th annual trip of this group, this was most well organized and well nourished in arrangements group ever happened.
We travelled to Tashkant with your tour on 26 July. All enjoyed the trip & arrangements. Myself Prabodh Shah managed this for six of us thru Ankita, who attended us exceptionally well. Unfortunately my brother fell sick of heart problem on second day itself and was hospitalized in ICU of govt. hospital. He stayed there for 5 days and we managed to bring him back on scheduled return date i.e. 31 July. He is still in hospital taking treatment and is ok. Dook Travels & their counterparts in Tashkent helped us greatly be it hotel people, tour guide or other personnel. The one with greatest help was Mr. Umar as he not only comforted us as a translator but also managed hospital people exceptionally well. He monitored treatment, called doctors, compelled them to give extra care. He also helped a lot at airport for getting preferential treatment including better seats. Hotel people also helped by sending translator on first day to hospital who was with us for 5 hours. Everyone inquired about his health which was comforting. Ankita also helped a lot regarding many things including visa of patient’s son and many things here & there. I troubled her on holidays but I was always welcomed. Frankly I was not expecting such a pleasant response under critical times as our package was economic. I would like to express my gratitude to all who helped and would like to go again with Dook as there are many places which I want to visit.
This is to inform you that captioned guest have completed their Azerbaijani tour by yesterday. From the arrival to departure there was an excellent service provided to the guest. Since their flight got delayed about one hours then some more time taken for On arrival visa as well, our team has waited patiently and received them & guided the tour as per the itinerary. At Baku room has been upgraded to them. Guest was surprised with the Cake which we have provided during the Dinner time on first day. (Thanks you for the complimentary cake Ms. Bhanu) Guide Mr. Asim, Mr. Biplav and the captain was so friendly throughout the tour. Guests have enjoyed the tour over all. Given vehicle was good. Captain brought them to good restaurant for lunch and Dinner. They had taste local Azerbaijan Food as well. While driving to Cuba kids had vomit due to high altitude and also had their lunch very late. They were okay after some time. They have given very good feedback on the Tour. I would like to thank you the TEAM for your support and coordination. We will keep sending our guest. Do provide the same service and support further.
We are very pleased to tell you that our recent experience of the tour of Uzbekistan is really awesome. All your service including Hotel, Foods, Traveler, Guides are really satisfactory. All of us are very happy & thanking you for that and also likes to connect with you for any future tour plans.
One of the best tours. No problem faced. Guide very nice they offered excellent hospitality. Normally local guides try to save money whatsoever possible but both Arman and David were generous. Hotel could have been provided in or around City centre to save time and cost too. Last day they did not offer normal breakfast though same was served to another group. Two ladies in the group always argued and tried to hizack the group creating ugly scenes. It was poor Arman who had to face ladies v/s all others. No complaint with Dook. Thank you.
First of all let me thank all of you and also apologize for my brusque behavior as at that point I was very unsure of your organization. Tashkent was a delight with special mention to our most polite and happy person in Tammara our guide. She excelled. The train to Samarkand was exceptional. The car journey to Bukhara was uncomfortable because road is bad. I wish we had got the train. Almaty was just glorious. Our guide cum driver named Atta was really good. We would want to use his service again in dec. The restaurant Maharaja definitely excelled in Indian food in Almaty. Thank you so much for memorable trip!
I and my daughter Nidhi had a great time and a wonderful holiday at Kiev and Tbilisi. (1/6/19 to 7/6/19). The flights were very convenient and met our needs fully. In flight meals were Indian Veg Meals and we both relished them both ways. Your communication with us during our holidays on WhatsApp inquiring about our status any issues that we may had made us feel very comfortable and it speaks of your client commitment and concerns towards them. Thank You to all Your Team at Dook, Delhi. The airport transfers were done well in time without any reminders. Thanks to Mr. Anwar at Kiev and Mr. Leo at Tbilisi. Ukraine Hotel at Kiev is one of the best located hotels in the City and it’s fully worth its tariff. Our Hotel at Tbilisi chosen by us was a budget hotel but is just 200 meters from the River Front and that's what we wanted. Both the cities (Kiev and Tbilisi) and very charming cities and are best enjoyed on foot, bus and metro. They have multiple options of places worth visiting and even though vegetarian options are limited local foods must be enjoyed. We did that. In short we had a perfect holiday. Thank You!
I would like to say Thanks to miss Megha kashyap. who made wonderful Armenia trip for my client. They enjoyed lot and appreciate our services. she tried to help at the last moment and pick my call also in late hour. my company is satisfied work with dook. Keep it up megha
We just had finished meeting with client Mr & Mrs. Patwardhan. They had enjoyed Russia trip a lot. I am sharing their feedback herewith. Guide service in Moscow - Alex and Elena were very flexible with us, they had taken us into Russian history, they have a vast knowledge of the destination. Meal In Russia - We have enjoyed Lunch & Dinner at Punjabi restaurants. They had served us delicious Punjabi food. It was really tasty. Hotels & Sightseeing - Both hotels were good especially the Delta hotel in Moscow, they have a good ambiance. Also, we enjoyed the Radisson river cruise & sightseeing places in Russia like the Hermitage tour & Kremlin Tour. Overall we will give 4.5 ratings out of 5 for the arrangements. Once again a big thank you to team Dook for the services. Keep up the good work, we are looking forward to work with you guys for future projects.
